Tuesday, March 10, 2009

Tips: An error occurred. The document could not be opened.

You're trying to open a Word document on your device and keep getting the error in the title above. This indicates that Word template is missing on your device. To verify, open File Explorer on your device, open the Templates folder under My Documents. The folder may be empty, so click Menu > Show all files.

If you do not see any Word template there, you will see the error above. I have posted the templates to an online storage. Here's the link:

http://www.4shared.com/account/file/58985910/1c9e2283/wordtemplate.html

Save the files to the template folder and the issue will be resolved.

Sent from my Windows Mobile® phone.

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2 comments:

  1. kannan8:31 AM

    thank u very much. my problem solved

    ReplyDelete
  2. Anonymous7:49 AM

    Thanks! This fixed it for 2 of our phones - don't know how it happened, but the Template folder was missing on both phones. Created the Templates folder in My Documents, added the 2 files, now Word will open!

    ReplyDelete